BANALE makes the full refund of the returns. The procedure to follow for returns is as follows:
- returns must be sent back to BANALE s.r.l. via Ricotti 15, 20158 Milan, Italy
- the shipment by the customer must take place within 14 days of receipt of the goods
- shipping costs are covered by the customer
- the products must be packaged inside their own box and wrapped with an accompanying letter indicating the purchase order number and the name and surname of the buyer
- Products damaged by the customer, or in any case used, cannot be refunded
Once the shipment has been made, send a confirmation e-mail to firstname.lastname@example.org with the details of the shipment (tracking code and courier).
Once we receive the returned goods, we'll issue a refund within the following 30 days. Refunds are directed back into the account you made the purchase with. Contact us at email@example.com for any information