Returns

BANALE makes the full refund of the returns. The procedure to follow for returns is as follows:

• returns must be sent back to BANALE s.r.l. via Ricotti 15, 20158 Milan, Italy
• the shipment by the customer must take place within 14 days of receipt of the goods
• shipping costs are covered by the customer
• the products must be packaged inside their own box and wrapped with an accompanying letter indicating the purchase order number and the name and surname of the buyer
• Products damaged by the customer, or in any case used, cannot be refunded

Once the shipment has been made, send a confirmation e-mail to support@banale.com with the details of the shipment (tracking code and courier).
Once we receive the returned goods, we'll issue a refund within the following 30 days.  Refunds are directed back into the account you made the purchase with.
Contact us at support@banale.com for any information