You’re eligible for a refund if you meet the following conditions: :

  • All returned goods must be shipped back to this address within 14 days of delivery:
    BANALE s.r.l. via Ricotti 15
    20158 Milano
  • You cover shipping and carriage costs (we only cover these costs if the product is faulty or damaged)
  • The goods are packaged with a cover letter that indicates your order number and name
  • None of the goods are damaged

You'll get an email confirmation when we receive the returned goods, and we’ll issue a refund within the following 30 days. Refunds are directed back into the account you made the purchase with. Please email if you have any further questions.